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Contracts and terms – commercial contracts, online shop terms and T&Cs for businesses in Kraków

We draft and review contracts that protect your business and terms and conditions that comply with consumer protection rules. We conduct negotiations – also in English, Ukrainian and Russian.

Call us: +48 455 503 778 Write to us

We speak Polish, English, Ukrainian and Russian · meetings at our office at ul. Lwowska 2/8 or online

How we help

Commercial contracts

Supply, cooperation, distribution and service agreements, IT contracts and non-disclosure agreements (NDA). We draft contracts from scratch or review documents proposed by the other party.

Real estate contracts

Leases of commercial and office premises, preliminary agreements, legal due diligence of property before purchase or lease.

Online shop terms

Terms compliant with the Polish Consumer Rights Act: pre-contractual information, right of withdrawal, complaints, delivery and payment, and rules on announcing price reductions.

Website and promotion terms

Terms for electronic services, platforms and apps, rules for promotions, loyalty programmes and contests.

General terms and templates

General terms and conditions and contract templates for businesses – removing clauses that could be considered unfair (abusive) terms.

Negotiations and debt collection

Participation in negotiations, bilingual contracts, payment demands and debt recovery when a business partner does not pay.

How we work

Conversation and documentsYou describe the matter and send the documents. We agree the goal and key deadlines.
Plan and offerWe present possible solutions, the scope of our work and its cost.
DeliveryWe prepare the documents, letters or applications and file them in the correct form.
Support to the endWe handle the matter until it is completed and keep you informed at every stage.

Online shop terms – common mistakes

A consumer who concluded a distance contract has, as a rule, 14 days to withdraw without giving a reason (Article 27 of the Consumer Rights Act). If the seller fails to inform the consumer of this right, the period may be extended by up to 12 months.

Template clauses that shape consumer rights contrary to good practice and grossly infringe their interests are not binding on the consumer (Article 385¹ § 1 of the Civil Code). Part of consumer protection also applies to sole traders.

Frequently asked questions

Is a template downloaded from the internet enough?

A ready-made template rarely matches the actual sales model. Errors in the terms may lead, among others, to an extended withdrawal period or proceedings before the President of the Office of Competition and Consumer Protection (UOKiK). We draft terms for the specific shop or service.

Do you prepare bilingual contracts?

Yes – Polish-English, Polish-Ukrainian and Polish-Russian. The contract states which language version prevails.

Which law applies to a contract with a foreign company?

In contracts between businesses the parties may, as a rule, choose the governing law (Rome I Regulation) and the competent court. We advise on the clauses to use.

How much does a contract or terms cost?

The cost depends on the type and complexity of the document. We present an offer before starting work.

Legal basis: Civil Code of 23 April 1964; Consumer Rights Act of 30 May 2014; Act of 18 July 2002 on Providing Services by Electronic Means; Regulation (EC) No 593/2008 (Rome I). The information on this page is general and does not constitute legal advice in an individual case.

Need a contract or terms?

Please send a short description of the cooperation or your business. We will propose the scope of work and an offer.

Call us: +48 455 503 778 biuro@kplaw.pl